SAP C4C Overview

Introduction: What is CRM? Customer relationship management is the standard business process by which your client will handle its end customers. How efficiently your client will handle your customers are divine by standard best practices business process offered by SAP CRM. Why CRM is needed in the customer place? Seamless integration of business process and efficient process to handle the top customers of the organization. Standardization of processes across departments and locations. Efficient and straightforward integration of the CRM system to the rear end R/3 system through middleware. For overall control of organizations (it has over control of the organizations business processes end data). Better controlling of different business processes. Better reporting system. Better utilization of resources i.e., Man, Material, Machines.   CRM Products in the Market: SAP CRM Sibel CRM Clarify CRM Vantive CRM SalesForce Are the few standard packages.. ...